Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines • Gulfport, MS

5d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Agent for its Ground Handling Department. The role assists passengers with boarding and disembarking, operates the Jetway, monitors computerized passenger boarding, and guides and parks aircraft. The successful candidate must complete the Customer Service Agent training course, be able to lift up to 70 pounds, and work outdoors in all weather conditions. The position reports to the General Manager.

The work includes assisting customers with special needs, changing itineraries and seat assignments, handling baggage and cargo, operating service vehicles and equipment, performing cabin maintenance, and collaborating with the team to provide excellent customer service and meet corporate objectives. Employment is contingent on a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, a drug screen as required, proof of high school or GED completion, and being at least 18 years old.

The role is based in an airport ramp environment with varied weather conditions and elevated noise levels, and involves use of computers, telephones, and other office equipment. All shifts may be required, including weekends, nights, holidays, and irregular shifts. The starting rate is $15.00 per hour. Benefits include paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, and available medical and dental coverage. Bonuses may be awarded in accordance with company policies and applicable criteria.

Requirements

• Successfully complete the Customer Service Agent training course.
• Meet company goals and customer expectations in a high-energy environment.
• Have effective communication skills.
• Be able to organize, prioritize, and multitask.
• Be able to lift and handle objects up to 70 pounds regularly.
• Be able to work outside in all weather conditions.
• Hold a valid driver’s license and have a clear driving record.
• Pass a 10-year Criminal History Records Check and drug screen as required.
• Provide proof of high school or GED completion.
• Be at least 18 years of age.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and support for unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work as part of a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical coverage available
• Dental coverage available
• Bonuses may be awarded in accordance with company policies and applicable criteria

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED