Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines•Augusta, GA

4d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Agent for its Ground Handling Department. The role assists passengers with boarding and disembarking, operates the Jetway, monitors computerized passenger boarding, and guides and parks aircraft. The successful candidate must complete the Customer Service Agent training course, be able to lift 70 pounds, and work outdoors in all weather conditions. The position reports to the General Manager. The work takes place in an airport ramp environment with varied weather conditions and elevated noise levels, as well as involving computers, telephones, and other office equipment. Shifts may include weekends, nights, holidays, and irregular hours. Employment is contingent on a valid driver's license and clear driving record, a 10-year Criminal History Records Check, a required drug screen, proof of high school or GED completion, and being at least 18 years old.

Requirements

Successfully complete the training course.
Ability to meet company goals and customer expectations in a high-energy environment.
Effective communication skills.
Ability to organize, prioritize, and multitask.
Ability to lift and handle objects weighing up to 70 pounds regularly.
Ability to work outside in all weather conditions.
Valid driver's license and clear driving record.
Pass a 10-year Criminal History Records Check and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18.
Ability to perform frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs, and to assist passengers with disabilities, including pushing wheelchairs.

Nice To Haves

Previous airline experience.
Previous employment as a front-line customer service provider.
Basic knowledge of computer applications and programs.

Responsibilities

Assist passengers in boarding and disembarking flights.
Monitor computerized passenger boarding.
Assist customers with special needs, including arranging wheelchairs and assisting unaccompanied minors.
Change customer flight itineraries and seat assignments as required.
Operate the Jetway.
Load and unload baggage and cargo.
Operate motorized service vehicles and equipment.
Guide and park aircraft.
Perform cabin maintenance tasks.
Work as part of a team to provide excellent customer service and meet corporate objectives.