Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines • Gainesville, FL

2d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Agent for its Ground Handling Department. The role assists passengers with boarding and disembarking, operates the Jetway, monitors computerized passenger boarding, and guides and parks aircraft. Other duties include helping customers with special needs, changing flight itineraries and seat assignments, loading and unloading baggage and cargo, operating motorized service vehicles and equipment, and performing cabin maintenance. The position requires successful completion of the Customer Service Agent training course, the ability to lift 70 pounds, and the ability to work outside in all weather conditions. The position reports to the General Manager. Employment is contingent on a valid driver's license and clear driving record, a 10-year Criminal History Records Check, a required drug screen, proof of high school or GED completion, and being at least 18 years old. The stated starting rate is $15.00 per hour. The application deadline is November 18, 2026.

Requirements

• Successfully complete the training course.
• Meet company goals and customer expectations in a high-energy environment.
• Have effective communication skills.
• Be able to organize, prioritize, and multitask.
• Be able to lift and handle objects weighing up to 70 pounds regularly.
• Be able to work outside in all weather conditions.
• Have a valid driver's license and clear driving record.
• Pass a 10-year Criminal History Records Check and required drug screen.
• Provide proof of high school or GED completion.
• Be at least 18 years of age.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and assisting unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work as a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical and dental coverage available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED