Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines • New Bern, NC

1d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Agent for its Ground Handling Department. The role supports passengers and airline operations by assisting with boarding and disembarking, operating the Jetway, monitoring computerized passenger boarding, and guiding and parking aircraft. The successful candidate must complete the Customer Service Agent training course, lift up to 70 pounds, and work outdoors in all weather conditions. The position reports to the General Manager.

Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, a drug screen as required, proof of high school or GED completion, and being at least 18 years old. The listed starting rate is $15.00 per hour. The job application deadline is December 5, 2026.

Requirements

• Successfully complete the Customer Service Agent training course.
• Meet company goals and customer expectations in a high-energy environment.
• Have effective communication skills.
• Be able to organize, prioritize, and multitask.
• Be able to lift and handle objects up to 70 pounds regularly.
• Be able to work outside in all weather conditions.
• Have a valid driver’s license and clear driving record.
• Pass a 10-year Criminal History Records Check and drug screen as required.
• Provide proof of high school or GED completion.
• Be at least 18 years of age.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and support for unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work as part of a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical coverage available.
• Dental coverage available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED