Customer Service Supervisor-Cross Functional

Piedmont Airlines•San Luis Obispo, CA

1d•$21 - $28•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable leader to manage the operational activities of a department in accordance with established policies and procedures. The successful candidate will organize and oversee a team with varied duties, support the station’s operational performance, and work with management and support staff to maintain on-time performance and quality customer service. The position reports to the General Manager. Duties and expectations may change as needed.

Requirements

Excellent organizational skills and ability to multitask.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal control processes for accountable items.
Ability to work a flexible schedule.
Clear driving record, satisfactory 10-year Criminal History Records Check, and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18.

Nice To Haves

Previous airline management experience.
Current Piedmont employee with at least six months of service.
Knowledge of basic airport procedures and fundamental gate and ramp agent job requirements.
Extensive knowledge of QIK.
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Coach team members and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Implement the company’s culture, policies, and goals in daily work routines.
Manage department operations in accordance with established policies and procedures.
Manage staff members with varied duties.
Complete administrative duties, including daily, weekly, and monthly reports.
Maximize station operational performance by adapting to changing conditions and proactively solving problems.
Supervise, direct, and monitor personnel, adjusting assignments as needed to support on-time performance and quality customer service.
Drive motorized equipment.
Provide operational support when employee absences affect operations.