Customer Service Supervisor - Cross Functional

Piedmont Airlines•San Luis Obispo, CA

1d•$21 - $23•Onsite

About The Position

The Customer Service Supervisor manages the department’s operational activities in accordance with established policies and procedures. The role leads team members with varied duties, supports operational performance, and promotes on-time performance and quality customer service. The supervisor reports to the General Manager and may provide operational support when employee absences affect operations. The position involves coaching and developing employees, addressing non-compliant behavior, implementing company culture and policies in daily routines, and completing administrative reports. Work takes place using computers and other office equipment and in an airport ramp environment subject to varied weather conditions and elevated noise levels. The schedule may include all shifts, weekends, nights, holidays, and irregular shifts. Physical duties include frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs; regularly handling objects up to 70 pounds and occasionally handling objects over 100 pounds with assistance; and assisting passengers with disabilities, including pushing wheelchairs. Employment is contingent on a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must be at least 18 years old and provide proof of high school or GED completion. The stated starting hourly rate is $20.65–$23.10, based on locale and experience. The application deadline is November 12, 2026.

Requirements

Excellent organizational skills and ability to multitask.
Ability to work independently and set and meet deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal controls processes for accountable items.
Ability to work a flexible schedule.
Clear driving record, 10-year Criminal History Records Check, and drug screen as required.
At least 18 years of age.
Proof of high school or GED completion.

Nice To Haves

Previous airline management experience.
Current Piedmont employee with a minimum of six months of service.
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
Extensive knowledge of QIK.
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Coach team members and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Understand company culture, policies, and goals, and implement them in daily work routines.
Manage department operational activities in accordance with established policies and procedures.
Manage a staff of team members with varied duties.
Complete administrative duties, including daily, weekly, and monthly reports.
Maximize station operational performance by adapting to changing conditions and proactively solving problems.
Supervise, direct, and monitor personnel; adjust assignments as needed to support on-time performance and quality customer service.
Drive motorized equipment.
Provide support when employee absences affect operations.