Customer Service, Baggage Service Agent (Full-Time)

Piedmont Airlines•Phoenix, AZ

About The Position

Piedmont Airlines is seeking a motivated, reliable professional to join its Ground Handling Department as a Customer Service Baggage Service Agent. The primary responsibility is attending to mishandled luggage by tracking it and arranging delivery, while assisting customers with special needs. The successful candidate must complete the Baggage Service Agent training course and be able to work outside in varied weather conditions. The position reports to the General Manager. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion is required, and applicants must be at least 18 years of age. Duties and expectations may change as needed.

Requirements

Successfully complete the Baggage Service Agent training course.
Ability to work all shifts and all days, including nights, weekends, and holidays.
Ability to work outside in all weather conditions.
Ability to lift and regularly handle objects up to 70 pounds.
Valid driver’s license and clear driving record.
Pass a 10-year Criminal History Records Check and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18.

Nice To Haves

Previous airline experience.
Previous employment as a front-line customer service provider.
Basic knowledge of computer applications and programs.

Responsibilities

Track mishandled luggage and arrange for delivery.
Assist customers with special needs.
Work as a team to provide excellent customer service and meet corporate objectives.
Keep company goals and customer expectations in mind when completing daily tasks.
Assist passengers with disabilities, including pushing wheelchairs.