Customer Service, Baggage Service Agent (Part-Time)

Piedmont Airlines • Tulsa, OK

3d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Baggage Service Agent to join its Ground Handling Department. The primary responsibility is attending to mishandled luggage by tracking it and arranging delivery, while assisting customers with special needs. The successful candidate must complete the Baggage Service Agent training course and be able to work outdoors in varied weather conditions. This position reports to the General Manager.

The role is based in an airport ramp environment with varied weather and elevated noise levels. It involves using telephones, computers, and other office equipment, and working all shifts, including nights, weekends, holidays, and irregular shifts. Physical duties include frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs; regularly handling objects up to 70 pounds; and assisting passengers with disabilities, including pushing wheelchairs.

Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion is required, and applicants must be at least 18 years old. The starting rate is $15.00 per hour. Applications are due by November 9, 2026; postings expire at 11:59 PM Eastern Standard Time on the day before the application deadline.

Requirements

• Successfully complete the Baggage Service Agent training course.
• Ability to work all shifts and all days, including nights, weekends, and holidays.
• Ability to work outside in all weather conditions.
• Ability to lift and regularly handle objects up to 70 pounds.
• Valid driver’s license and clear driving record.
• Pass a 10-year Criminal History Records Check and drug screen as required.
• Proof of high school or GED completion.
• Minimum age of 18 years.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Track mishandled luggage and arrange for delivery.
• Assist customers with special needs.
• Work as a team to provide excellent customer service and meet corporate objectives.
• Keep company goals and customer expectations in mind when completing daily tasks.
• Assist passengers with disabilities, including pushing wheelchairs.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical coverage available.
• Dental coverage available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED