Customer Service Agent (Part-Time)
About The Position
Piedmont Airlines is seeking a motivated, reliable professional to join its Ground Handling Department as a Customer Service Agent. The role focuses on assisting passengers with boarding and disembarking, operating the Jetway, monitoring computerized passenger boarding, and guiding and parking aircraft. The successful candidate must complete the Customer Service Agent training course, be able to lift 70 pounds, and work outside in all weather conditions. The position reports to the General Manager. The work takes place in an airport ramp environment with varied weather conditions and elevated noise levels, and includes use of computers, telephones, and other office equipment. Shifts may include weekends, nights, holidays, and irregular hours. Employment is contingent on a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, a required drug screen, proof of high school or GED completion, and being at least 18 years old. The stated starting rate is $16.00 per hour.
Requirements
- Successfully complete the Customer Service Agent training course.
- Ability to meet company goals and customer expectations in a high-energy environment.
- Effective communication skills.
- Ability to organize, prioritize, and multitask.
- Ability to lift and handle objects up to 70 pounds regularly.
- Ability to work outside in all weather conditions.
- Valid driver’s license and clear driving record.
- Pass a 10-year Criminal History Records Check and required drug screen.
- Proof of high school or GED completion.
- Minimum age of 18.
Nice To Haves
- Previous airline experience.
- Previous employment as a front-line customer service provider.
- Basic knowledge of computer applications and programs.
Responsibilities
- Assist passengers in boarding and disembarking flights.
- Monitor computerized passenger boarding.
- Assist customers with special needs, including arranging wheelchairs and assisting unaccompanied minors.
- Change customer flight itineraries and seat assignments as required.
- Operate the Jetway.
- Load and unload baggage and cargo.
- Operate motorized service vehicles and equipment.
- Guide and park aircraft.
- Perform cabin maintenance tasks.
- Work as part of a team to provide excellent customer service and meet corporate objectives.
Benefits
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical coverage available
- Dental coverage available
- Bonuses awarded in accordance with company policies and applicable criteria
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
