Part-Time Customer Service Agent

City of Hopewell•Recreation and Parks, VA

8d•Onsite

About The Position

Performs intermediate skilled administrative support by answering telephone calls, greeting visitors, providing general information, processing financial transactions, and overseeing facility scheduling and membership sales. The position is part-time, with standard hours from 12:00 PM to 5:00 PM, Monday through Friday, and at least one rotating Saturday shift per month from 8:45 AM to 3:00 PM. The role may also require work during evenings, weekends, holidays, and emergencies, including activation of the City’s Emergency Operations Center. The position supports visitor services, customer registration, facility rentals, memberships, transportation reservations for senior and disabled citizens, cash handling, clerical work, reporting, and special events. Work is primarily indoors in a climate-controlled environment, with occasional outdoor duties for special events or assignments.

Requirements

High school diploma or GED.
Minimal experience, defined as less than 6 months.
Valid Virginia driver’s license.
Basic math knowledge and knowledge of office equipment.
Customer service, communication, and basic computer skills.
Ability to deal with all levels of the general population.
Ability to work cooperatively with others in a team environment and effectively under pressure during peak workload periods.
Ability to communicate courteously, professionally, and tactfully, orally and in writing, with personnel at all departmental levels.
Ability to interpret policy and recommend changes.
Ability to maintain attention to detail and confidentiality and provide a professional office and telephone presence.

Nice To Haves

CPR certification.
First Aid certification.

Responsibilities

Greet visitors and provide information about activities, programs, trips, facilities, and departments using available materials.
Answer telephone calls and direct them to the appropriate department or personnel.
Prepare and maintain files and records, and develop reports on program participation, membership sales, and facility rentals.
Oversee facility rental and customer registration processes, including program registrations, facility scheduling, rental records and payments, and security deposit refunds.
Maintain an accurate cash drawer and reconcile it at the end of each shift.
Take transportation reservations for senior and disabled citizens, monitor radio dispatch, and prepare van transportation reports and files.
Collect, record, and account for fees such as memberships, trips, and facility rentals.
Perform clerical services, including processing mail, copying, stocking brochures, maintaining client files, making ID cards, and preparing regular management reports.
Produce documents, manipulate data, and prepare reports using PC software such as Microsoft Word, Excel, and Access.
Assist with opening and closing the building and ensure procedures are followed.
Assist with organizing and implementing special events coordinated by the Department of Recreation and Parks and other city departments.
Work evenings, weekends, holidays, or during emergencies when required.