Customer Service Agent (Part-Time)
About The Position
Piedmont Airlines is seeking a motivated, reliable Customer Service Agent for its Ground Handling Department. The role assists passengers boarding and disembarking flights, operates the Jetway, monitors computerized passenger boarding, and guides and parks aircraft. The successful candidate must complete the Customer Service Agent training course, be able to lift up to 70 pounds, and work outdoors in all weather conditions. The position reports to the General Manager. The role operates in an airport ramp environment with varied weather conditions and elevated noise levels. Work may involve all shifts, including weekends, nights, holidays, and irregular shifts. Employment is contingent upon a valid driver's license and clear driving record, a 10-year Criminal History Records Check, and a drug screen. Applicants must provide proof of high school or GED completion and be at least 18 years old.
Requirements
- Successfully complete the Customer Service Agent training course.
- Meet company goals and customer expectations in a high-energy environment.
- Have effective communication skills.
- Be able to organize, prioritize, and multitask.
- Be able to lift and handle objects up to 70 pounds regularly.
- Be able to work outside in all weather conditions.
- Hold a valid driver's license and have a clear driving record.
- Complete a 10-year Criminal History Records Check and a drug screen.
- Provide proof of high school or GED completion.
- Be at least 18 years of age.
Nice To Haves
- Previous airline experience.
- Previous employment as a front-line customer service provider.
- Basic knowledge of computer applications and programs.
Responsibilities
- Assist passengers in boarding and disembarking flights.
- Monitor computerized passenger boarding.
- Assist customers with special needs, including arranging wheelchairs and assisting unaccompanied minors.
- Change customer flight itineraries and seat assignments as required.
- Operate the Jetway.
- Load and unload baggage and cargo.
- Operate motorized service vehicles and equipment.
- Guide and park aircraft.
- Perform cabin maintenance tasks.
- Work as part of a team to provide excellent customer service and meet corporate objectives.
Benefits
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical coverage available
- Dental coverage available
- Bonuses awarded in accordance with company policies and applicable criteria
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
