(SAV) Part-Time Customer Service Agent

United Ground Express•Garden City, GA

2d•Onsite

About The Position

The Part-Time Customer Service Agent supports passenger check-in and ticketing, assists with itinerary changes and boarding passes, processes passenger information, and helps ensure flights depart on time. The role involves listening to passengers and resolving issues arising from flight interruptions in accordance with company policies and procedures. Agents may also work in the Baggage Service Office to track baggage and respond to passenger questions. The position also includes aircraft and ramp-related duties such as cleaning aircraft interiors, preparing and securing aircraft for the next flight, handling and interpreting baggage tags and cargo labels, and communicating with coworkers or flight crews using radio equipment. The agent must comply with United and FAA regulations and policies, remain composed while handling customer challenges, and be able to perform the role's physical tasks.

Requirements

Must be at least 18 years old.
Must acquire and maintain required credentials, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available for any shift, including day or night shifts, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable working with computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, fluently speak, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must be able to operate a computer to enter and retrieve data.
Must be able to utilize radio equipment for communications.
Must be able to lift up to 70 pounds on a consistent basis.
Must be able to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights are sent out on time.
Listen to passengers and resolve issues arising from flight interruptions in accordance with company policies and procedures.
May work in the Baggage Service Office to track baggage and handle passenger questions.
Maintain composure while managing customer challenges.
Lift and handle baggage, boxes, or cargo weighing up to 70 pounds throughout the shift.
Clean the interior of aircraft.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio electronic devices to communicate with coworkers or flight crew.
Ensure compliance with United and FAA regulations and policies.