(SAV) Part-Time Customer Service Agent

United Ground Express•Savannah, GA

1d•Onsite

About The Position

The Customer Service Agent supports passenger check-in, ticketing, baggage services, and aircraft turnaround operations at Savannah/Hilton Head International Airport. The role includes assisting passengers with reservations and flight interruptions, processing passenger information, and helping ensure flights depart on time. Agents may also track baggage, respond to baggage questions, clean aircraft interiors, and prepare and secure aircraft for the next flight. The position requires frequent physical activity, including standing and walking throughout a shift and handling baggage weighing up to 70 pounds. Agents must follow United and Federal Aviation Administration (FAA) regulations and policies.

Requirements

Must be at least 18 years old.
Must acquire and maintain credentials required for the position, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, including weekends and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must be able to operate a computer to enter and retrieve data.
Must be able to utilize radio equipment for communications.
Must be able to lift up to 70 pounds consistently and pass applicable pre-screening clearances.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Maintain composure while managing customer challenges.
Clean aircraft interiors.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio electronic devices to communicate with coworkers or flight crew.
Ensure compliance with United and FAA regulations and policies.