Customer Service, Baggage Service Agent (Part-Time)

Piedmont Airlines • Tulsa, OK

2d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Baggage Service Agent for its Ground Handling Department. The role primarily attends to mishandled luggage by tracking it and arranging delivery, while also assisting customers with special needs. The successful candidate must complete the Baggage Service Agent training course and be able to work outdoors in varied weather conditions. The position reports to the General Manager.

The position is based in an airport ramp environment with varied weather conditions and elevated noise levels. It involves using telephones, computers, and other office equipment. Employment is contingent on a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion and a minimum age of 18 are also required. Starting rate is $15.00 per hour. The job application deadline is November 9, 2026; postings expire at 11:59 PM Eastern Standard Time the day before the deadline.

Requirements

• Successfully complete the Baggage Service Agent training course.
• Ability to work all shifts and all days, including nights, weekends, and holidays.
• Ability to work outside in all weather conditions.
• Ability to lift up to 70 pounds.
• Minimum age of 18 years.
• Proof of high school or GED completion.
• Valid driver’s license and clear driving record.
• Complete a 10-year Criminal History Records Check and drug screen as required.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Track mishandled luggage and arrange for delivery.
• Assist customers with special needs.
• Work as a team to provide excellent customer service and meet corporate objectives.
• Keep company goals and customer expectations in mind when completing daily tasks.
• Assist passengers with disabilities, including pushing wheelchairs.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical insurance available.
• Dental insurance available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED