Customer Service Advisor
About The Position
The Customer Service Advisor provides multichannel customer support throughout the order-to-cash cycle. The role handles inquiries about order placement and fulfillment, including order changes, order status, and delivery status. It is part of the Customer Service & Support team, reports to the Manager, Customer Service, and is based onsite in Coralville, Iowa. The position supports customer satisfaction and loyalty by providing timely, accurate assistance. Advisors use multiple communication channels and navigate between systems to evaluate customer issues and provide informed responses.
Requirements
- Associate’s degree.
- At least 1 year of customer service experience.
- Excellent computer skills, including Microsoft Office applications and typing proficiency.
Nice To Haves
- Bachelor’s degree.
- Previous experience with SAP or Salesforce.
Responsibilities
- Provide multichannel customer support throughout the order-to-cash cycle.
- Answer inquiries regarding order placement and fulfillment, including order changes, order status, and delivery status.
- Provide timely and accurate customer support to enhance satisfaction and promote customer loyalty.
- Use multiple customer communication channels.
- Evaluate customer issues and navigate multiple systems to provide accurate, informed responses.
Benefits
- Paid time off.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k).
- Bonus/incentive pay eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
