Customer Service Advisor
About The Position
The Midwest Tinting Customer Service Advisor creates sales by interacting with potential customers either in person, on the phone or online through the CRM. The CSA greets customers and asks questions to determine service needs, and to provide sell and upsell opportunities by emphasizing value added solutions. The CSA creates proposals; conducts follow ups and schedules services. They will also assist Accounting through invoicing and payment collection, daily reporting and cash count. The CSA reports to the Site Manager and the Customer Service Supervisor. The ideal candidate is organized, detail-oriented, and enjoys educating customers on product options while helping them choose the best solution for their needs. They should be friendly, outgoing, and professional, with strong communication and active listening skills. Reliability, accountability, honesty, and a team-player attitude are essential. The role requires self-motivation, eagerness to learn, and the ability to remain calm and organized in a fast-paced environment. Comfort in recommending products that genuinely benefit the customer and delivering outstanding customer service are key.
Requirements
- At least 2 years of sales experience (automotive industry experience preferred)
- Valid driver's license with clean driving record.
- Ability to see color
- Reading comprehension
- Computer skills and strong note taking, documentation, communication skills, both verbal and written.
- Analytical and problem solving skills
- Comfortable using computers and learning new software programs.
- Basic math and cash-handling skills.
- Strong organizational and multitasking abilities.
- Excellent problem-solving skills and attention to detail.
- Strong work ethic - Take initiative to expand industry knowledge and skills- be reliable, accountable and honest.
- Professional and effective communication in customer service through active listening, note taking and response.
- Math skills including counting change, addition, subtraction, multiplication, division.
Nice To Haves
- Automotive industry experience preferred
Responsibilities
- Recommend value-added products and services based on customer needs.
- Maintains professional standards of work ethic, reliability and communication.
- Delivers outstanding customer service with strong active listening skills and thorough product knowledge.
- Provides proposals to customers for all price quotes and educate customers on window tint, paint protection film (PPF), ceramic coatings, vinyl wraps, and related services.
- Answers phones and assists customers with proposals and scheduling.
- Responds to online leads with proposals and follow up phone calls, text messages, emails.
- Greets customers at check in for appointment to confirm services and answer questions.
- Gives consultations with display to assist customers with product selection and upsell options.
- Communicates effectively with back of house to facilitate schedule progression.
- Maintain lobby area to enhance customer experience.
- Completes other tasks as assigned by the Site Manager, Operations Manager or CSA Supervisor.
- Create invoices, collect payments, balance the cash drawer, and complete daily sales reports.
Benefits
- Upselling bonus opportunities
- Consistent, year-round employment
- Health, Dental & Vision Insurance
- Paid Time Off after one year
- Retirement plan with up to a 3% company match
- Ongoing product and sales training
- Opportunities for career growth and advancement
- Work with an experienced team that values respect, accountability, and teamwork
- Join a company celebrating 50 years of serving the Kansas City community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
