Customer Service Advisor

Jiffy Lube - Allied Automotive Group (GA)•Augusta, GA

104d

About The Position

Jiffy Lube Customer Service Advisors are the face of the business and the first point of contact for guests. This fast-paced, customer-facing role focuses on delivering an exceptional experience, building trust, educating guests about vehicle maintenance, recommending services, and contributing to sales. Advisors help make each visit efficient, transparent, and professional while working with technicians and supporting customer satisfaction and retention.

Requirements

Strong communication and interpersonal skills.
Comfort recommending services and participating in sales conversations.
Ability to multitask in a fast-paced environment.
Basic computer and point-of-sale system skills.
Team-oriented mindset and positive attitude.
Ability to work flexible schedules, including weekends as needed.
Ability to stand for extended periods.
Ability to occasionally drive customer vehicles.
Ability to lift up to 25 pounds as needed.

Nice To Haves

Previous customer service, retail, or sales experience.

Responsibilities

Greet guests professionally and create a positive first impression.
Listen to customer concerns and recommend appropriate maintenance services.
Clearly explain services, pricing, and timelines.
Educate customers about preventative maintenance and service needs.
Identify opportunities to recommend additional services and contribute to store sales goals.
Create service orders accurately and process transactions.
Communicate with technicians to support smooth service execution.
Resolve customer concerns promptly and professionally to support satisfaction and retention.
Maintain knowledge of services, promotions, and pricing.