Customer Service Advisor

Halfords•Cheshire, NH

5d•£30,000 - £34,900

About The Position

As a Customer Service Advisor, you are the welcoming face of the garage. You manage bookings, handle customer enquiries and provide clear advice on technical questions. You keep customers informed throughout their journey, build lasting relationships through excellent service and, where required, support the collection and delivery of customer vehicles. The role is five days a week and 44 hours per week. On-target earnings are up to £34,900, comprising a base salary of £30,000–£32,000 and an uncapped monthly bonus scheme with average additional earnings of £2,900 per year. The employer describes opportunities to progress your career at Halfords.

Requirements

Proven track record of delivering excellent customer service.
IT literate.
Able to handle difficult situations professionally and calmly.
Experience working towards and achieving targets.
Must have a full driver's licence with fewer than 9 points, as the role includes vehicle collection and delivery.

Nice To Haves

Experience in an Autocentre environment is ideal.

Responsibilities

Manage bookings.
Handle customer enquiries.
Provide clear advice on customers’ technical questions.
Keep customers informed throughout their journey.
Build lasting customer relationships through great service.
Support the collection and delivery of customer vehicles where required.

Benefits

5.6 weeks’ annual leave.
Up to 50% off garage bills in Autocentres and 25% off most Halfords products in retail stores.
Discounts on groceries, shopping, insurance, days out, restaurants and more.
Family & Friends Discount Events.
Opportunity to buy a Trade Price Bike and enrol in the Cycle to Work Scheme.
Financial planning support via Wagestream, including access to up to 30% of salary in advance.
GP access 364 days a year, 24 hours a day.
Share save scheme with a 20% discount on shares.
Health Cash Plan to access wellbeing services and claim back healthcare costs.
Pension Scheme and Life Assurance.
Uncapped monthly bonus scheme, with average additional earnings of £2,900 per year.
Refer a friend scheme (terms and conditions apply).