Customer Service Advisor

Valvoline Inc•Hudson, WI

5d•Onsite

About The Position

As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. Valvoline Instant Oil Change provides training to help you communicate successfully with guests and build expertise in its products, services, and company knowledge. The role is based at 2421 Gateway Ct, Hudson, WI 54016.

Requirements

Be comfortable suggesting additional services based on inspections and/or manufacturer and Valvoline recommendations.
Have effective interpersonal and oral communication skills.
Be comfortable interacting with people face-to-face.
Show eagerness to learn and grow.
Be able to occasionally lift up to 50 pounds.
Have full mobility and be able to work with hands above the head.
Be able to stand for extended periods and climb stairs.
Be comfortable working in a non-climate-controlled environment.
Be able to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
Be fluent in reading, writing, and speaking English.

Responsibilities

Create positive customer impressions and build customer loyalty.
Use product and service knowledge to present oil change options and additional services.
Communicate successfully with guests.
Be willing to cross-train as a top-side technician.

Benefits

Competitive weekly pay of $20.25 per hour.
Paid on-the-job training; no previous automotive experience is required.
Flexible work schedule with no late evenings or holidays.
Paid time off and holiday pay.
Company-provided uniforms and tools.
Tuition and certification assistance and access to a free online university.
Medical and prescription drug coverage with Health Savings Account contributions.
Dental, vision, and 401(k) retirement savings plans, with a 100% match up to 5%.
Promotion from within.
Back-up child and elder care.
50% discount on Valvoline Instant Oil Change automotive services.