Customer Service Administrator
Commodity Supplies•Miami, FL
•Onsite
About The Position
CSA Global Logistics is seeking a motivated, detail-oriented Customer Service Administrator to join its operations team in Miami. The role supports international freight movements, with a strong focus on ocean freight, while providing customer service to clients around the world. It offers an opportunity to develop a career in logistics and supply chain management in a collaborative, fast-paced international business.
Requirements
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field; alternatively, at least 1 year of relevant logistics, freight forwarding, supply chain, or customer service experience.
- Fluent English and Spanish communication skills.
- Strong proficiency in Microsoft Office Suite, particularly Excel.
- Excellent organizational and multitasking abilities.
- Strong attention to detail and commitment to operational accuracy.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proactive, coachable, and eager to learn and grow professionally.
- Strong problem-solving and stakeholder communication skills.
- Must be legally authorized to work in the United States; visa sponsorship is not available.
Nice To Haves
- Ocean freight forwarding experience is highly preferred.
Responsibilities
- Plan and coordinate multimodal shipments, with a strong focus on ocean freight.
- Monitor shipment progress and proactively resolve delays or operational issues.
- Coordinate with carriers, port operators, customs brokers, and logistics partners to support seamless shipment execution.
- Prepare and manage shipping documentation and maintain compliance with international trade regulations.
- Provide timely shipment updates and communicate clearly with customers.
- Respond to customer inquiries and resolve service-related issues professionally and efficiently.
- Maintain accurate operational data in Cargoo TMS and Microsoft Dynamics ERP systems.
- Support carrier management activities and help optimize service performance and transportation costs.
- Collaborate with internal sales, trading, finance, and logistics teams to support operational excellence.
Benefits
- Professional development and career progression opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
