Customer Service Administrator 2
Southeastern Freight Lines•Jacksonville, FL
•$22 - $27
About The Position
The Customer Service Administrator 2 performs intermediate-level clerical duties supporting the Service Center’s operational functions. The role may specialize in or combine activities in customer service, appointments, dispatch support, payroll, human resources, or general secretarial work. The position responds to customers and internal partners, supports drivers and sales staff, and assists with payroll, recruiting, orientation, and training activities.
Requirements
- High school diploma or GED.
- Ability to satisfactorily pass a background check and alcohol and drug test.
- Six months of related experience and/or previous office experience.
- Strong customer relations skills to communicate effectively with internal and external customers.
- Ability to manage multiple tasks with interruptions.
- Computer skills.
- Familiarity with Microsoft Office applications.
Nice To Haves
- Previous customer service experience.
- Experience with Microsoft Outlook.
- Experience with Microsoft Excel.
- Experience with multi-line phone systems.
Responsibilities
- Respond to calls or contact customers about shipment status, billing questions, CODs, Driver Collect, tracing, problems, or rating information.
- Research and answer information requests from internal customers or other Service Centers.
- Call and schedule delivery appointments.
- Assist drivers with pickup or delivery problems.
- Calculate hours worked and Linehaul miles.
- Compile driver hours of service and complete driver log summaries.
- Assist with generating manifests and closing loads.
- Enter closed, dispatched, and arrived loads into the computer.
- Provide clerical support to Service Center Account Managers, Account Executives, or Senior Account Executives.
- Make follow-up calls to customers as requested.
- Maintain the sales appointment schedule and a list of sales leads.
- Enter pay data into the payroll system.
- Assist the Service Center Manager with recruiting efforts, including coordinating advertisements, screening resumes, and scheduling interviews.
- Coordinate new-hire orientation.
- Assist with Service Center training by scheduling classes or ordering supplies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
