Customer Service Administrator 1

Southeastern Freight Lines•Dalton, GA

1d•$18 - $23

About The Position

The Customer Service Administrator 1 performs general clerical duties supporting the operational functions of the Service Center. The role may specialize in or combine activities such as scanning, driver check-in, working in the Gate Office, cashiering, or reception. The position is scheduled for the second shift.

Requirements

High School Diploma or GED.
Satisfactorily pass a background check and alcohol and drug test.
Six months of related experience and/or previous office experience.
Strong customer relations skills and the ability to communicate effectively with internal and external customers.
Ability to manage multiple tasks with interruptions.
Computer skills and familiarity with Microsoft Office applications.

Nice To Haves

Previous customer service experience.
Experience with Microsoft Outlook.
Experience with Microsoft Excel.
Experience with multi-line phone systems.

Responsibilities

Use a scanning machine to load bills into the company computer system for processing.
Pick up bills from the routing office and deliver them to various locations on the dock.
Assist Linehaul Dispatch when associates are on vacation or out sick.
Receive drivers at the gate and obtain their names and information about the freight on their trailers.
Assign drivers a number and an appropriate location to unhook their trailers.
Direct visitors and truckers to areas of the building or premises.
Balance the daily cash report, account for bills, prepare bank deposits and checks, and verify night deposits.
Provide daily phone coverage for the Service Center by operating a switchboard console.
Provide applicants with applications and collect completed applications.
Welcome visitors to the Service Center.