Customer Service Administrator 1

Southeastern Freight Lines•Atlanta, GA

About The Position

The Customer Service Administrator 1 performs general clerical duties supporting the operational functions of the Service Center. The role may specialize in or combine activities such as scanning, driver check-in, Gate Office work, cashiering, and receptionist duties. It uses a scanning machine to load bills into the Company’s computer system for processing, picks up bills from the routing office and delivers them to locations on the dock, and provides support to Linehaul Dispatch when associates are on vacation or out sick. The position receives drivers at the gate, gathers information about drivers and trailer freight, assigns drivers a number and an appropriate trailer drop location, and directs visitors and truckers around the premises. It also balances daily cash reports, accounts for bills, prepares bank deposits and checks, verifies night deposits, provides phone coverage using a switchboard console, and provides and collects employment applications while welcoming visitors to the Service Center.

Requirements

High School Diploma or GED.
Ability to satisfactorily pass a background check and alcohol and drug test.
Six months of related experience and/or previous office experience.
Strong customer relations skills to communicate effectively with internal and external customers.
Ability to manage multiple tasks with interruptions.
Computer skills.
Familiarity with Microsoft Office applications.

Nice To Haves

Previous customer service experience.
Experience with Microsoft Outlook.
Experience with Microsoft Excel.
Experience with multi-line phone systems.

Responsibilities

Perform general clerical duties supporting Service Center operations.
Perform activities such as scanning, driver check-in, Gate Office work, cashiering, or receptionist duties.
Use a scanning machine to load bills into the Company’s computer system for processing.
Pick up bills from the routing office and deliver them to various locations on the dock.
Assist Linehaul Dispatch when associates are on vacation or out sick.
Receive drivers at the gate and obtain information about their names and trailer freight.
Assign drivers a number and assign an appropriate location to unhook their trailers.
Direct visitors and truckers to locations around the building or premises.
Balance the daily cash report and account for all bills.
Prepare bank deposits and checks and verify night deposits.
Provide daily phone coverage for the Service Center using a switchboard console.
Provide applicants with applications and collect completed applications.
Welcome visitors to the Service Center.