Customer Service Administrator

Luxfer MEL Technologies•Raritan Township, NJ

6d•$52,000 - $60,000•Onsite

About The Position

As a Customer Service Administrator, you’ll play a critical role in coordinating across departments to ensure the efficient management of our customer orders. Your attention to detail, strong organizational skills, and ability to effectively communicate will contribute to our overall success. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Requirements

High School degree required.
Experience working in a customer facing Customer Service Administration department
Excellent interpersonal skills in a team environment
Ability to multi-task
Experience using computer software such as MS Office; Word, Excel, Outlook and PowerPoint
Self-motivated individual with ability to use own initiative, prioritize tasks and work well under pressure.
High level of attention to detail and accuracy
Professional approach to work and when dealing with internal and external customers.
Team player who demonstrates a high level of commitment, adopts a flexible and positive approach.
Must have the ability to work unsupervised with good time management skills in order to meet tight deadlines, in a fast paced, pressurized and challenging environment.
Is committed to Customer First, Integrity, Accountability, Innovation, Personal Development, Teamwork; the Company’s core values
Proven experience processing orders in a sales administration or customer service role
Ability to review and interpret complex Purchase Orders
Strong communication skills, particularly written
Meticulous attention to detail in document creation and review
Ability to calculate figures and amounts such as discounts, commissions and percentages
Ability to solve practical problems and deal with a variety of concrete issues to bring effective resolution as required
Must be a U.S. citizen or national, U.S. lawful permanent resident (aka green card holder), refugee under 8 U.S.C. §1157, or asylee under 8 U.S.C. § 1158, or be a properly licensed foreign person.
Candidates must be authorized to work in the US.

Nice To Haves

Associates or Bachelor’s Degree or proven experience in a similar role is desired.
Working knowledge of SAP or similar ERP system is desired
Experience with Salesforce or similar CRM system is desired
Experience in the metals and manufacturing industries is desired
Experience in Microsoft 365 and MS Teams beneficial
Good understanding of SAP or other similar ERP system
Commitment to personal growth and continuous improvement
Ability to work collaboratively across teams and departments

Responsibilities

Expedite customer Purchase Orders in line with company policies.
Liaise with customers on incoming enquiries to ensure accurate and timely quotations.
Support cross functional monitoring of open orders and provide relevant internal and external communications.
Handle general enquiries and queries to provide relevant customer communications.
Coordinate with Sales Team to support ongoing customer development and growth activities.
Provide support to the Sales Team on monthly forecasting activities, including forecasted Purchase Order follow-up, requesting Customer Forecasts, and monitoring of Forecast consumption.