Customer Service 1

Michaels • Twin Falls, ID

18h • Onsite

About The Position

The Customer Service 1 team member helps customers shop the store, locate products, and find solutions while delivering friendly service and a fast, accurate checkout experience. The role also supports truck unloading, stocking, planograms, store recovery, merchandise maintenance, and in-stock standards. Team members may assist with online-order processes, rewards and credit-card enrollments, customer surveys, safety and shrink programs, and Custom Framing sales and production. Work takes place in a public retail store, with some duties in stock rooms or outdoors as assigned. Work hours include nights, weekends, and early mornings. Applicants must be at least 16 years old and satisfy applicable federal, state, and local legal requirements.

Requirements

• Must be at least 16 years old.
• Must satisfy applicable federal, state, and local legal requirements of the job.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns and general store recovery, to maintain a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to comply with applicable laws and requirements.
• Interact respectfully and positively with others, promote the organization’s vision and values, and serve as a role model for team members.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility
• Employee Assistance Program
• Medical coverage, depending on position and eligibility
• Dental coverage, depending on position and eligibility
• Vision coverage, depending on position and eligibility
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options
• Employee discounts
• Partner discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed