Customer Service 1

Michaels Stores • Twin Falls, ID

2d • Onsite

About The Position

The Customer Service 1 team member delivers friendly customer service, helps customers find products and solutions, and provides a fast, friendly checkout experience. The role supports store operations through truck unloading, stocking, planogram work, merchandise recovery, and maintaining an in-stock, well-merchandised store. Team members also assist with online order fulfillment, rewards and credit card enrollments, customer surveys, and shrink and safety programs.

The position includes cross-training in Custom Framing sales and production and requires working respectfully with customers and coworkers, following company procedures and policies, and supporting the organization’s vision and values. Other duties may be assigned.

This role is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet applicable federal, state, and local legal requirements. Team members must be at least 16 years old.

Requirements

• Must be at least 16 years old.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience is preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including merchandise returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact with others respectfully, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model for other team members.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility
• Employee Assistance Program, depending on position and eligibility
• Medical coverage, depending on position and eligibility
• Dental coverage, depending on position and eligibility
• Vision coverage, depending on position and eligibility
• Telemedicine services, depending on position and eligibility
• Flexible spending accounts, depending on position and eligibility
• Commuter benefits, depending on position and eligibility
• Tuition assistance, depending on position and eligibility
• Adoption assistance, depending on position and eligibility
• Voluntary insurance options, depending on position and eligibility
• Employee discounts
• Partner discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed