Customer Service Administrator 1

Southeastern Freight Lines•Dalton, GA

17h

About The Position

The Customer Service Administrator 1 performs general clerical duties that support the operational function of the Service Center. The role may specialize in or combine activities such as scanning, driver check-in, working in the Gate Office, cashiering, or receptionist duties. It uses a scanning machine to load bills into the Company’s computer system for processing and includes picking up bills in the routing office and delivering them to locations on the dock. The position may provide support to Linehaul Dispatch when associates are on vacation or out sick. Duties also include receiving drivers at the gate, recording driver and trailer freight information, assigning drivers a number and an appropriate place to unhook trailers, directing visitors and truckers around the premises, balancing daily cash reports, accounting for bills, preparing bank deposits and checks, and verifying night deposits. The administrator provides daily phone coverage using a switchboard console, distributes and collects applicant applications, and welcomes visitors to the Service Center.

Requirements

High school diploma or GED.
Ability to satisfactorily pass a background check and alcohol and drug test.
Six months of related experience and/or previous office experience.
Strong customer relations skills and ability to communicate effectively with internal and external customers.
Ability to manage multiple tasks with interruptions.
Computer skills.
Familiarity with Microsoft Office applications.

Nice To Haves

Previous customer service experience.
Experience with Microsoft Outlook.
Experience with Microsoft Excel.
Experience with multi-line phone systems.

Responsibilities

Perform general clerical duties that support Service Center operations.
Perform scanning, driver check-in, Gate Office, cashier, or receptionist activities, as assigned.
Use a scanning machine to load bills into the Company’s computer system for processing.
Pick up bills from the routing office and deliver them to locations on the dock.
Assist Linehaul Dispatch when associates are on vacation or out sick.
Receive drivers at the gate and obtain their names and information about freight on their trailers.
Assign drivers a number and an appropriate location to unhook their trailers.
Direct visitors and truckers to locations in the building or on the premises.
Balance the daily cash report and account for all bills.
Prepare bank deposits and checks and verify night deposits.
Provide daily phone coverage for the Service Center by operating a switchboard console.
Provide applications to applicants and collect completed applications.
Welcome visitors to the Service Center.