Customer Service Administrator 1

Southeastern Freight Lines • Atlanta, GA

6d

About The Position

The Customer Service Administrator 1 performs general clerical duties that support the operational function of the Service Center. The role may involve a specialization or combination of activities such as scanning, driver check-in, working in the Gate Office, cashiering, or reception. The administrator uses scanning equipment to load bills into the Company’s computer system for processing, picks up bills from the routing office and delivers them to dock locations, and assists Linehaul Dispatch when associates are on vacation or out sick. The position also receives drivers at the gate, records driver and trailer freight information, assigns drivers a number and a place to unhook their trailer, and directs visitors and truckers around the premises. Other duties include balancing daily cash reports, accounting for bills, preparing bank deposits and checks, verifying night deposits, operating a switchboard console for daily phone coverage, and providing and collecting employment applications while welcoming visitors. Pay is $17.85–$22.51 per hour; pay may vary by location and experience. The work shift is second shift.

Requirements

• High School Diploma or GED.
• Ability to satisfactorily pass a background check and alcohol and drug test.
• Six months of related experience and/or previous office experience.
• Strong customer relations skills and ability to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills.
• Familiarity with Microsoft Office applications.

Nice To Haves

• Previous customer service experience.
• Experience with Microsoft Outlook.
• Experience with Microsoft Excel.
• Experience with multi-line phone systems.

Responsibilities

• Perform general clerical duties supporting Service Center operations.
• Perform activities such as scanning, driver check-in, Gate Office work, cashiering, or reception.
• Use a scanning machine to load bills into the Company’s computer system for processing.
• Pick up bills in the routing office and deliver them to locations on the dock.
• Assist Linehaul Dispatch when associates are on vacation or out sick.
• Receive drivers at the gate and obtain information about their names and trailer freight.
• Assign drivers a number and an appropriate place to unhook their trailer.
• Direct visitors and truckers to locations in the building or on the premises.
• Balance the daily cash report and account for all bills.
• Prepare bank deposits and checks and verify night deposits.
• Provide daily phone coverage by operating a switchboard console.
• Provide applicants with applications and collect completed applications.
• Welcome visitors to the Service Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED