Customer Service Administrator 1
About The Position
The Customer Service Administrator 1 performs general clerical duties that support the operational functions of the Service Center. The role may specialize in or combine activities such as scanning, driver check-in, working in the Gate Office, cashiering, or receptionist duties. The position uses a scanning machine to load bills into the Company’s computer system for processing, collects bills from the routing office and delivers them to locations on the dock, and assists Linehaul Dispatch when associates are on vacation or out sick. It also includes receiving drivers at the gate, recording driver and trailer freight information, assigning driver numbers and trailer drop locations, directing visitors and truckers, balancing daily cash reports, preparing bank deposits and checks, verifying night deposits, operating the Service Center switchboard, and providing and collecting applicant forms while welcoming visitors.
Requirements
- High School Diploma or GED.
- Ability to satisfactorily pass a background check and alcohol and drug test.
- Six months of related experience and/or previous office experience.
- Strong customer relations skills to communicate effectively with internal and external customers.
- Ability to manage multiple tasks with interruptions.
- Computer skills.
- Familiarity with Microsoft Office applications.
Nice To Haves
- Previous customer service experience.
- Experience with Microsoft Outlook.
- Experience with Microsoft Excel.
- Experience with multi-line phone systems.
Responsibilities
- Use a scanning machine to load bills into the Company’s computer system for processing.
- Pick up bills from the routing office and deliver them to various locations on the dock.
- Assist the Linehaul Dispatch area when associates are on vacation or out sick.
- Receive drivers at the gate and obtain the driver's name and information about freight on the trailers.
- Assign drivers a number and an appropriate location to unhook their trailer.
- Direct visitors and truckers to various parts of the building or premises.
- Balance the daily cash report and account for all bills.
- Prepare bank deposits and checks and verify all night deposits.
- Provide daily phone coverage for the Service Center by operating a switchboard console.
- Provide applicants with applications and collect them when completed.
- Welcome visitors to the Service Center.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
