Customer Service Administrator 1

Southeastern Freight Lines•South Houston, TX

7d•$18 - $23

About The Position

The Customer Service Administrator 1 performs general clerical duties supporting the operational function of the Service Center. The role may involve a specialization or combination of activities such as scanning, driver check-in, Gate Office work, cashiering, or reception. Duties include processing bills through the Company’s computer system, assisting drivers and visitors, supporting Linehaul Dispatch when needed, handling cash and deposits, and providing phone coverage.

Requirements

High school diploma or GED.
Ability to satisfactorily pass a background check and alcohol and drug test.
Six months of related experience and/or previous office experience.
Strong customer relations skills and the ability to communicate effectively with internal and external customers.
Ability to manage multiple tasks with interruptions.
Computer skills.
Familiarity with Microsoft Office applications.

Nice To Haves

Previous customer service experience.
Experience with Microsoft Outlook.
Experience with Microsoft Excel.
Experience with multi-line phone systems.

Responsibilities

Scan bills and load them into the Company’s computer system for processing.
Pick up bills from the routing office and deliver them to various locations on the dock.
Assist the Linehaul Dispatch area when associates are on vacation or out sick.
Receive drivers at the gate and obtain information about their names and trailer freight.
Assign drivers a number and designate an appropriate location to unhook their trailers.
Direct visitors and truckers to locations throughout the building or premises.
Balance the daily cash report, account for all bills, prepare bank deposits and checks, and verify night deposits.
Provide daily phone coverage for the Service Center by operating a switchboard console.
Provide applications to applicants and collect completed applications.
Welcome visitors to the Service Center.