Customer Service Administrator

Penske • Cumru Township, PA

15h • Onsite

About The Position

A Penske Customer Service Administrator provides vehicle preventive maintenance scheduling and appointment support for designated PTL facility locations. The position involves regular customer contact and ensures scheduled work aligns with shop capacity and customer preferences or requirements. The administrator also maintains accurate customer contact information in the Customer Data File for push notifications.

The role uses multiple systems while communicating with customers by phone. It includes matching shop requirements with customer needs when scheduling preventive maintenance, balancing work schedules at service locations, researching customer data setup requirements, and updating contact information when email or fax delivery fails. The position may also include other projects and tasks assigned by the manager.

Requirements

• Three years of customer service experience.
• Strong phone communication skills.
• Ability to learn general knowledge of trucks and components to communicate with customers about maintenance issues.
• High school diploma or equivalent.
• Ability to multitask among different Penske systems and provide information and answers to customer inquiries.
• Excellent organizational skills.
• Ability to work flexible hours if required, depending on the locations serviced.
• Complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
• Meet the physical and mental demands of the job, including occasionally lifting or moving up to 25 lbs/12 kg.

Nice To Haves

• College graduate preferred, due to the systems used in the daily process, including AS/400, ServiceNet, Microsoft Excel, Microsoft Access, and Savvion.

Responsibilities

• Use multiple systems while interacting with customers over the phone.
• Schedule preventive maintenance by matching shop requirements with customer needs on a unit-by-unit, day-to-day, and hourly basis, and level-load work schedules for service locations.
• Set up customer contacts by researching bill group and location number requirements in response to requests or inquiries from customers, the sales department, and district staff.
• Maintain customer contact information by contacting customers about email or fax failures and updating systems with accurate information.
• Complete other projects and tasks as assigned by the manager.
• Maintain regular, predictable, full attendance and work the required schedule at the designated location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED