Customer Service Administrator
About The Position
Provides administrative support for Silver Eagle teams, maintains customer accounts, and performs related duties as assigned. Silver Eagle Houston distributes domestic and import brands, craft beers, spirits, and non-alcoholic beverages, including water. The role responds to customer service inquiries, supports existing and new customer accounts, handles order entry and general account inquiries, and researches product or service issues. It also provides general office support, including mail distribution, meeting room arrangements, and supply monitoring. The starting wage is $15 per hour.
Requirements
- High school graduate or GED.
- Strong clerical skills, knowledge of file maintenance, and computer navigation skills.
- Intermediate knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
- Good interpersonal and communication skills, including the ability to communicate with internal and external customers and fellow employees.
- Ability to multitask, maintain strong attention to detail, and change priorities.
- Ability to talk, hear, and see, including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
- Ability to perform light to medium work, exerting up to 25 pounds of force occasionally or a negligible amount of force constantly to move objects.
- Ability to lift files, open filing cabinets, and bend or stand as necessary.
Nice To Haves
- Associate degree or 1–2 years of clerical experience; military experience equivalency may substitute for some requirements.
- Bilingual in English and Spanish.
Responsibilities
- Answer service inquiries by telephone and internet in a patient, knowledgeable, and professional manner, and transfer calls to appropriate internal departments.
- Call existing customers to assist with order entry.
- Maintain customer account accuracy, including TABC licensing and location updates.
- Open new accounts in coordination with Sales teams.
- Provide administrative support to internal and external customers, including order entry, sales history, delivery information, and general account inquiries.
- Research and resolve product or service issues; forward escalated issues to the appropriate manager and assist with resolution.
- Apply postage to outgoing mail and distribute incoming mail and packages to branch employees.
- Arrange and secure rooms for meetings or events.
- Monitor supplies as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
