Customer Service Administrator 2

Southeastern Freight Lines•Jacksonville, FL

21h

About The Position

The Customer Service Administrator 2 performs intermediate-level clerical duties supporting the operational functions of a Service Center. The role may specialize in or combine activities involving customer service, appointments, dispatch support, payroll, human resources, or general secretarial work. The administrator responds to calls and contacts customers about shipment status, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, and rating information. The position also researches and answers information requests from internal customers or other Service Centers, schedules delivery appointments, assists drivers with pickup or delivery problems, calculates hours worked and linehaul miles, compiles driver hours-of-service information, and completes driver log summaries. Additional duties include assisting with manifests and load closing; entering closed, dispatched, and arrived loads into the computer; providing clerical support to Service Center account staff; making customer follow-up calls; maintaining sales appointment schedules and sales-lead lists; entering payroll data; and supporting recruiting, new-hire orientation, and Service Center training activities.

Requirements

High School Diploma or GED.
Ability to satisfactorily pass a background check and alcohol and drug test.
Six months of related experience and/or previous office experience.
Strong customer relations skills and the ability to communicate effectively with internal and external customers.
Ability to manage multiple tasks with interruptions.
Computer skills.
Familiarity with Microsoft Office applications.

Nice To Haves

Previous customer service experience.
Experience with Microsoft Outlook.
Experience with Microsoft Excel.
Experience with multi-line phone systems.

Responsibilities

Respond to calls and contact customers regarding shipment status, billing questions, CODs, Driver Collect, tracing, problems, or rating information.
Research and answer information requests from internal customers or other Service Centers.
Call and schedule delivery appointments.
Assist drivers with pickup or delivery problems.
Calculate hours worked and linehaul miles.
Compile driver hours of service and complete driver log summaries.
Assist with generating manifests and closing loads.
Enter closed, dispatched, and arrived loads into the computer.
Provide clerical support to Service Center Account Managers, Account Executives, or Senior Account Executives.
Make follow-up calls to customers as requested.
Maintain the sales appointment schedule and a list of sales leads.
Key pay data into the payroll system.
Assist the Service Center Manager with recruiting efforts, including coordinating advertisements, screening resumes, and scheduling interviews.
Coordinate new-hire orientation.
Assist with Service Center training efforts by scheduling classes or ordering supplies.