RC Auctions Customer Service - HD Customer Service Admin

ACV • Fort Wayne, IN

9d

About The Position

RC Auctions is seeking a Customer Service Admin for their Heavy-Duty (HD) Department. This role involves providing exceptional customer service and administrative support, assisting customers in person and by phone, maintaining online auction platforms, coordinating if-sales activities, processing buyer and seller settlement documentation, and supporting the preparation and marketing of heavy-duty vehicles and equipment for auction. The ideal candidate will have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced auction environment. ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry with data-driven applications and solutions to build the most trusted and efficient digital marketplace.

Requirements

• Ability to read, write, speak and understand English.
• High school diploma or equivalent required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management software.
• Strong organizational skills with high attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced auction environment.
• Availability to work part-time hours, including flexibility on auction days.

Nice To Haves

• Additional education in office administration or a related field is a plus.
• Previous experience in customer service, records management, or title processing preferred.
• Knowledge of vehicle titles, lien releases, and auction procedures is a plus.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide professional customer service to dealers and the public by phone and in person.
• Serve as the primary point of contact for customer questions regarding the Heavy-Duty Department and auction processes.
• Maintain and update the public online internet bidding platform to ensure accurate and timely listings.
• Upload photos and vehicle information to online auction platforms.
• Coordinate and process if-sales between buyers and sellers in accordance with company procedures.
• Prepare and distribute buyer and seller settlement sheets accurately and in a timely manner.
• Communicate with internal departments to ensure accurate vehicle information and efficient auction operations.
• Maintain accurate customer and transaction records within company systems.
• Assist with loading vehicles and equipment to online auction platforms.
• Support auction operations and perform other duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED