PT Operations Admin Customer Service

Pitt Ohio•Frenchtown Charter Township, MI

19h•Onsite

About The Position

PITT OHIO is hiring a part-time Operations Admin Customer Service employee at its Monroe, Michigan location. The role supports transportation operations and customer service through communications with internal and external customers, data entry, document and invoice processing, and monitoring accounts payable and receivable paperwork. The position also helps with paperwork and hazardous-material information for loads arriving at or departing from the facility, and supports supervisors, drivers, and dock workers. The schedule is Monday through Friday, with an 11 AM start. Hours may vary with department needs, and the job requires flexibility as duties change. No weekend hours are required; minimal overtime may be needed. Certain duties in this classification require night-shift hours. The work is primarily sedentary office work in a potentially noisy, dirty, fast-paced environment with frequent interruptions. Walking and standing are also required frequently. The role involves regular computer and document work, manual dexterity, and communication by phone and with others.

Requirements

Command of the English language sufficient to communicate effectively with internal and external customers.
Excellent interpersonal communication skills.
Problem-solving and analytical ability.
Competence and proficiency with Microsoft Office software products.
Strong typing and ten-key skills.
Ability to work flexible hours and with little or no supervision.
Ability to adapt productively to change and changing job duties.
Ability to work in a noisy, dirty, fast-paced environment with many interruptions.
Ability to lift up to 25 pounds or exert up to 10 pounds of force occasionally, and to perform frequent walking and standing.
Close visual acuity for preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
Manual dexterity for regular fingering, grasping, typing, and repetitive wrist, hand, and finger motions.
Ability to talk and hear to communicate and listen to others.

Nice To Haves

Previous experience in the transportation industry and/or customer service.
Experience with hazardous materials or workers’ compensation.

Responsibilities

Communicate by telephone, email, and fax with internal and external customers about freight charges, pickups, tracing, tracking, proof of delivery, and other issues.
Perform data entry, including scanning bills, pickup and delivery entry, fuel mileage, SDC'ing freight bills, and payroll.
Process paperwork and invoices, and monitor checks and cash for accounts receivable and accounts payable.
Help process and monitor paperwork and hazardous-material information for loads arriving at or departing from the facility.
Interact with and support supervisors, drivers, and dock workers.
Assist with monitoring and compliance in areas including new hires, safety, pickup and delivery, OS&D, payroll, and accounts payable.
Handle other essential tasks as assigned.