PT Operations Admin Customer Service

Pitt Ohio•Town of Amherst, NY

About The Position

PITT OHIO is hiring a part-time Operations Admin Customer Service employee at its Williamsville, New York location. The position supports transportation operations and customer service by communicating with internal and external customers, entering data, processing paperwork and invoices, and assisting with freight and Haz-mat documentation. The schedule is Monday through Friday, 8 PM to 2 AM; hours may vary depending on department needs. No weekend hours are required, and minimal overtime is expected. The role involves office work in a potentially noisy, dirty, fast-paced environment with frequent interruptions. Work is primarily sedentary, with frequent walking and standing, and requires regular manual dexterity and close visual acuity. The employee must be able to work with little or no supervision and adapt to changing duties.

Requirements

Command of the English language sufficient to communicate effectively with internal and external customers.
Excellent interpersonal communication skills.
Problem-solving and analytical ability.
Competence and proficiency with Microsoft Office software.
Strong typing and ten-key skills.
Ability to work flexible hours and with little or no supervision.
Ability to adapt productively to change and handle other essential tasks as assigned.
Ability to meet the physical and visual requirements of the role, including frequent walking and standing, regular manual dexterity, and close visual acuity.

Nice To Haves

Previous experience in the transportation industry and/or customer service.
Experience with Haz-mat or workers’ compensation.

Responsibilities

Communicate by telephone, email, and fax with internal and external customers about freight charges, pickups, tracing, tracking, and proof of delivery.
Enter data, including scanning bills, entering pickup and delivery information and fuel mileage, processing freight bills, and handling payroll data.
Process paperwork and invoices and monitor checks and cash for accounts receivable and accounts payable.
Help process and monitor paperwork and Haz-mat information for loads departing from or arriving at the facility.
Interact with and support supervisors, drivers, and dock workers.
Assist with monitoring compliance in areas including new hires, safety, pickup and delivery, overage/shortage/damage, payroll, and accounts payable.
Perform other essential tasks as assigned.