PT Customer Experience Admin Coworking

Serendipity Labs • Stamford, CT

1d • Onsite

About The Position

The Experience Coordinator provides a high standard of personal customer service to members and guests at a Serendipity Labs coworking location. As a visible member of the team and a backbone of daily operations, the coordinator welcomes visitors, handles requests, anticipates member needs, and maintains a professional, friendly presence. The role supports smooth day-to-day lab operations and event delivery while helping create a community among members and the local area.

Responsibilities include opening and closing the location, maintaining its appearance and brand standards, assisting with meeting and event setup and cleanup, and keeping member information accurate in billing software. The coordinator also supports local marketing activities, stays knowledgeable about the company’s locations, products, and services, and may provide backup at nearby locations when applicable.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a hospitality position.
• Demonstrated customer service skills and a positive, pleasant, professional demeanor.
• Experience delivering a high level of hospitality and handling customer service requests.
• Strong organizational and communication skills, with the ability to prioritize work and operate efficiently with minimal supervision.
• Strong attention to detail and focus on delivering positive experiences.
• Ability to work independently and take direction.
• Knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Ability to plan, manage, and execute events or meetings.
• Ability to reason, remember, perform mathematics, and use appropriate written and verbal language.
• Ability to support and interact with members, visitors, and lab staff.
• Ability to receive detailed information through oral and telephone communication and clearly express ideas verbally.
• Ability to sit, stand, type, and view a computer screen for extended periods.
• Ability to perform low-impact physical tasks, including using stairs, stooping, walking, pushing, pulling, and lifting; regular stair use may be required depending on location.

Responsibilities

• Welcome visitors and users of the lab at reception in a warm, professional manner.
• Handle requests for assistance by phone and in person.
• Anticipate member needs and provide appropriate service.
• Open and close the lab location, preparing it for business and ensuring it meets brand standards.
• Stock supplies and maintain the appearance of reception, meeting rooms, the café, member areas, and common areas.
• Perform light cleaning to keep the lab at brand standards.
• Assist with meeting and event delivery, including setup, catering, and cleanup.
• Contribute to member events and foster engagement with members and the local community.
• Assist with local marketing activities to generate interest in the lab.
• Learn members’ needs to handle requests, visitors, and service requirements effectively.
• Update and maintain accurate member information in billing software, including charging as applicable.
• Remain knowledgeable about other lab locations, products, and services, and act as a brand champion.
• Serve as backup to similar positions at nearby Serendipity Labs locations when applicable.

Benefits

• Competitive hourly rate.
• Paid sick leave.
• Potential bonus of up to $500 per quarter.
• 80% paid medical, dental, and vision coverage, with yearly open enrollment.
• 50% paid short-term and long-term disability coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Paid parental leave policy.
• 401(k).
• Employee Assistance Program (EAP).
• Commuter benefits.
• Paid time off, sick time, and company-paid holidays.
• Educational assistance and tuition reimbursement.
• Employee referral program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED