PT Customer Experience Admin Coworking

Serendipity Labs•Stamford, CT

2d•$23 - $25

About The Position

Serendipity Labs is seeking a part-time Customer Experience Admin to support the daily operation of a coworking lab and provide members and guests with a professional, hospitality-focused experience. The Experience Coordinator is a visible member of the team and helps maintain a welcoming, well-run workplace through attentive service, reliable event support, and care for the lab’s appearance and brand standards. The role includes welcoming visitors, responding to requests, anticipating member needs, opening and closing the location, stocking and maintaining shared areas, and performing light cleaning. The coordinator also helps deliver meetings and events, contributes to community engagement and local marketing, maintains accurate member billing information, and serves as a brand champion. The position may provide backup coverage at nearby Serendipity Labs locations when applicable.

Requirements

Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills.
Experience delivering a high level of hospitality and handling customer service requests.
Strong organizational and communication skills, with the ability to prioritize workload and work efficiently with minimal supervision.
High attention to detail and commitment to delivering great experiences.
Be a self-starter while remaining open and willing to take direction.
Knowledge of Microsoft Office, including Word, Excel, and Outlook.
Ability to plan, manage, and execute events or meetings.
High school diploma or equivalent.
At least 1 year of experience in a hospitality position.
Ability to reason, remember, perform mathematics, and use appropriate written and verbal language.
Ability to support and interact with members, visitors, and lab staff.
Ability to receive detailed information through oral and telephone communication.
Ability to clearly express ideas through spoken communication.
Ability to sit, stand, type, and view a computer screen for extended periods, including repetitive motions.
Ability to perform low-impact physical tasks such as using stairs, stooping, walking, pushing, pulling, and lifting; regular stair use may be required at the location.
Successful completion of applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.

Responsibilities

Provide a warm, professional welcome to visitors and users at reception.
Handle phone and in-person requests for assistance.
Anticipate member needs and ensure requests, visitors, and service requirements are handled appropriately.
Open and close the lab, preparing it for business and ensuring it meets brand standards.
Stock and maintain the appearance of reception, meeting rooms, the Café, member areas, and common areas.
Perform light cleaning with attention to detail to keep the lab at brand standards.
Assist with meetings and events, including setup, catering, and cleanup.
Contribute to member events and find ways to engage members and the local community.
Assist with local marketing activities to generate interest in the lab.
Update, charge, and maintain accurate member information in billing software.
Stay knowledgeable about other lab locations, products, and services, and act as a brand champion.
Provide backup coverage for similar positions at nearby Serendipity Labs locations, if applicable.