Customer Service Admin I - Aerospace

Crane Company•Burbank, CA

5d•$31 - $40•Onsite

About The Position

Crane Aerospace and Electronics is hiring an Aerospace Customer Service Admin I for its Burbank, California location. This is an on-site role supporting sales success through administrative activities for assigned customers, including pre-award and post-award work in consultation with business managers, Customer Account Managers, and Regional Sales Managers. The role serves as a customer liaison for quotes, purchases, order status, data entry, file maintenance, and warranty returns. Its primary focus is routine daily order entry directly into an ERP system. The position operates in a standard office environment and may also involve normal manufacturing-environment conditions. Work requires substantial visual concentration on detail. Employees may need safety equipment, including eye protection, gowning, masks, hearing protectors, and heel or wrist straps, and may encounter loud noise, cold temperatures, confined spaces, dust, or fumes. Flexibility to work overtime as needed is required. Access to controlled data or information is required, so only U.S. persons will be considered under ITAR requirements.

Requirements

At least 2 years of applicable customer service and account management experience in a highly regulated environment.
Understanding of fundamental business administration concepts, practices, and procedures.
Basic understanding of pricing principles and how to research invoices, payments, and debits.
Knowledge of ERP systems and CRM tools.
Ability to work collaboratively with employees within the department and across functions.
Ability to convey information and analysis clearly to customers as needed.
Strong organizational skills and ability to solve routine problems.
Intermediate Microsoft Word and Excel skills.
Customer-friendly, responsive approach focused on customer satisfaction.
Strong communication skills, including phone and email.
High school diploma.
Must be a U.S. person eligible to access controlled data or information under ITAR requirements.
Flexibility to work overtime as needed.

Nice To Haves

Oracle experience.
Aerospace manufacturing experience.
Bachelor's or associate degree.
Order entry experience.

Responsibilities

Prepare timely responses to customer requests for quotes by coordinating internally and conveying pricing and delivery information.
Review and enter purchase order requirements, including essential flow-down requirements, into the ERP system, and provide order acknowledgements to customers.
Support accounts receivable by addressing past-due payment issues for assigned customers.
Process warranty returns in a timely manner to meet customer requirements.
Establish and grow customer relationships by providing accurate and timely shipment status through channels such as daily or weekly calls.
Work with demand management and Regional Sales Managers or Customer Account Managers to ensure customer forecasts are entered into the ERP system to support material requirements and sales planning, as applicable.
Ensure applicable export compliance requirements are followed.
Accurately manage internal databases or CRM tools, as applicable.
Provide follow-up and support to Regional Sales Managers, business managers, and Customer Account Managers.
Coordinate with internal functional teams to expedite orders or support aircraft-on-ground (AOG) orders, as applicable.
Perform other tasks assigned by a supervisor or management.

Benefits

Health care insurance starting the first day of the month.
Dental insurance starting the first day of the month.
Vision insurance starting the first day of the month.
Life insurance starting the first day of the month.
Disability insurance starting the first day of the month.
15 days of paid time off, accruing from the first day of employment.
12 paid holidays per year.
401(k) plan with company match.
Education reimbursement, eligible after 6 months of employment.
Some roles may be eligible for participation in performance-based bonus programs.