Customer Service/Admin
About The Position
The Customer Service Representative/Administrative Assistant processes purchase orders through the Action Flow portal, schedules appointments for job orders, and provides order-status updates to builders and customers by phone or email. The role enters order information into the system so production can process installation orders and supports order processing and tracking for commercial clients, including Home Depot, and residential builders. This is a contract-to-hire position based fully onsite in Monrovia, Maryland. The stated pay range is $20.00–$21.64 per hour. Benefits may be available to eligible temporary-role employees, subject to eligibility requirements and applicable plan or program terms.
Requirements
- 1–3 years of customer service experience.
- Microsoft Office Suite skills.
- Purchase order experience or skills.
- Answering phones.
- Data entry.
Responsibilities
- Process purchase orders in the Action Flow portal.
- Schedule appointments for job orders.
- Follow up with builders and customers about order-status updates by phone or email.
- Enter data into the system for production to process installation orders.
- Process and track orders for commercial clients such as Home Depot and residential builders.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness coverage
- Accident coverage
- Hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options
- Voluntary life insurance and AD&D coverage for employees and dependents
- Short-term disability
- Long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
