Customer Service Admin I - Aerospace

Crane Company • Burbank, CA

4d • Onsite

About The Position

Crane Aerospace and Electronics is hiring an on-site Customer Service Admin I at its Burbank, California location. The role supports sales success by carrying out administrative activities for assigned customers and consulting with business managers, Customer Account Managers, and Regional Sales Managers on pre-award or post-award activities. The administrator serves as a customer liaison for quotes, purchases, order status, data entry, record maintenance, and warranty returns. The primary focus is routine daily order entry directly into an ERP system.

The position requires access to controlled data or information, so only U.S. persons will be considered. Crane is a U.S. Department of Defense contractor subject to the International Traffic in Arms Regulations (ITAR). Work takes place in a standard office environment, with conditions also described as normal for a manufacturing environment. The role requires substantial visual concentration on detail and may involve exposure to loud noise, cold temperatures, confined spaces, dust, or fumes, as well as use of required personal protective equipment. Flexibility to work overtime as needed is required.

The stated hourly pay range is $31–$40 USD. Actual pay may depend on experience, skills, training, and other qualifications; some roles may be eligible for performance-based bonuses. Crane describes benefits including health care, dental, vision, life and disability insurance beginning the first day of the month; 15 days of paid time off accruing from the first day of employment; 12 paid holidays per year; a 401(k) plan with company match; and education reimbursement eligibility after six months of employment.

Requirements

• At least 2 years of applicable customer service and account management experience in a highly regulated environment.
• High school diploma.
• Understanding of fundamental business administration concepts, practices, and procedures.
• Basic understanding of pricing principles and how to research invoices, payments, and debits.
• Knowledge of ERP systems and CRM tools.
• Ability to work collaboratively with employees within the department and across functions.
• Ability to communicate information and analysis clearly to customers as needed.
• Strong organizational skills and ability to solve routine problems.
• Intermediate Microsoft Office skills, including Word and Excel.
• Customer-friendly, responsive approach focused on customer satisfaction.
• Strong phone and email communication skills.
• Must be a U.S. person because the position requires access to controlled data or information under ITAR requirements.
• Must be flexible to work overtime as needed.

Nice To Haves

• Oracle experience.
• Aerospace manufacturing experience.
• Bachelor's or associate degree.
• Order entry experience.

Responsibilities

• Prepare timely responses to customer requests for quotes by coordinating internally and conveying pricing and delivery information to customers.
• Review and enter purchase order requirements, including essential requirement flow-downs, into the ERP system, and provide order acknowledgements to customers.
• Support accounts receivable by addressing past-due payment issues for assigned customers.
• Process warranty returns in a timely manner to support customer requirements.
• Build and maintain customer relationships by providing accurate and timely shipment status through methods such as daily or weekly telecommunications.
• Work with demand management and Regional Sales Managers or Customer Account Managers to ensure customer forecasts are entered in the ERP system to support material requirements and sales planning, as applicable.
• Ensure applicable export compliance requirements are followed.
• Accurately manage internal databases or CRM tools, as applicable.
• Provide follow-up and support to Regional Sales Managers, business managers, and Customer Account Managers.
• Coordinate with internal functional teams to support expedited or aircraft-on-ground orders, as applicable.
• Perform other tasks assigned by a supervisor or management.

Benefits

• Health care, dental, vision, life, and disability insurance starting the first day of the month.
• 15 days of paid time off, accruing from the first day at Crane.
• 12 paid holidays per year.
• 401(k) plan with company match.
• Education reimbursement eligibility after six months of employment.
• Some roles may be eligible for participation in performance-based bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED