Customer Service Admin

HSM•Conover, NC

9h•Onsite

About The Position

This role is responsible for maintaining excellent communication with customers and sales teams regarding service, product, and account information. The Customer Service Admin will also communicate with manufacturing to ensure products are run on schedule, develop processes for customer feedback, and make independent decisions to resolve customer issues. Key responsibilities include accurately entering orders, handling customer credits for returned merchandise, and coordinating with the warehouse for timely and accurate deliveries. The position requires strong multitasking, time management, and problem-solving skills, along with the ability to monitor internal systems for accuracy and compliance.

Requirements

Experienced through standard computer programs (Microsoft Office, including word & excel)
Ability to navigate through customer portals and have thorough understanding of the systems
Ability to grasp the functions, processes, and uses of the products being sold
Skill in listening, anticipating, and responding to the needs of customers to achieve excellent customer service measured by outcomes
Ability to assume the customer’s perspective and maintain a commitment to excellence in customer service
Skill in communicating with tact and diplomacy
Ability to work effectively alone or in a team setting
Ability to write routine correspondence and reports, and effectively present information and answer questions from managers, customers, sales force, etc.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages and volume
Ability to solve practical problems and apply common sense understanding to carry out instructions
Demonstrated experience within a customer service environment responding to and meeting the needs of the customer
Must be able to communicate verbally and in written form in English
Must be able to see and hear

Nice To Haves

Multi-tasking
Time management is a must

Responsibilities

Maintains excellent communication to customer and sales on questions regarding service, product, and account information verbally and written
Maintain excellent communication with manufacturing to insure products are run as scheduled
Develop processes and procedures for obtaining timely and accurate customer feedback.
Make independent actions regarding the course of action to solve the customer’s problem.
Keys in orders received by fax, phone, e-mail accurately and in a timely fashion
Handles the credits for returned merchandise to the customer.
Corresponds orders with the warehouse to help insure timely and accurate delivery, and follow up on orders shipped if requested by customer or sales force, including backorders on a day to day basis.
Corresponds with sales force regarding issues with received customer complaints, inquiries, orders and concerns
Monitor all internal systems for accuracy and compliance while insuring the disciplines necessary to achieve Company goals, strategic plans and expectations
Maintain a clean and orderly workplace
Perform other duties as assigned by department management