Customer Service Admin I

Crane Company • Lynnwood, WA

6d • $30 - $38 • Onsite

About The Position

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. Located in Lynnwood, Wash., this facility delivers industry-leading aerospace & defense power and fluid solutions. The Customer Service Admin will prepare timely responses to customer requests for quotes (RFQ), review and enter purchase order requirements into the ERP system, support accounts receivables, process warranty returns, establish and grow relationships with the customer base, and support demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecasts are entered into the ERP system. This role also ensures applicable export compliance requirements are adhered to.

Requirements

• 0-2 years of relevant work experience
• Understand fundamental concepts, practices, and procedures of business administration
• A basic understanding of pricing principles, how to research invoices, payments, and debits
• Knowledge of ERP
• Knowledge CRM
• Ability to work collaboratively with employees within department and across functions
• Demonstrated ability to convey information and analysis clearly as needed to customers
• Demonstrated outstanding organizational skills
• Demonstrated ability to solve routine problems
• Microsoft Office skills (Word and Excel)
• Customer friendly and responsive with a view to providing customer satisfaction
• Strong communication skills including phone and email
• High School Diploma
• Must be a US Person due to potential access to Controlled Data or Information governed by ITAR.

Nice To Haves

• Associates degree
• Manufacturing Experience
• Customer Service Experience
• Order Entry experience

Responsibilities

• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
• Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
• Support accounts receivables to address past due payment issues for assigned customer base
• Process warranty returns and ensures timely processing to support customer requirements
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
• Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
• Ensure applicable export compliance requirements are adhered to
• Accurately manage internal databases or CRM tools as applicable
• Provide follow up and support to the Regional Sales Managers/business managers/customer account managers

Benefits

• Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED