Customer Service Admin I

Crane Company • Lynnwood, WA

4d • Onsite

About The Position

Crane Aerospace and Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation’s Alice all-electric aircraft. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics!

Requirements

• 0-2 years of relevant work experience
• Understands fundamental concepts, practices, and procedures of business administration
• A basic understanding of pricing principles, how to research invoices, payments, and debits.
• Knowledge of ERP
• Knowledge CRM
• Ability to work collaboratively with employees within department and across functions
• Demonstrated ability to convey information and analysis clearly as needed to customers
• Demonstrated outstanding organizational skills
• Demonstrated ability to solve routine problems
• Microsoft Office skills (Word and Excel)
• Customer friendly and responsive with a view to providing customer satisfaction
• Strong communication skills including phone and email
• High School Diploma
• This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Nice To Haves

• Associates degree
• Manufacturing Experience
• Customer Service Experience
• Order Entry experience

Responsibilities

• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
• Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
• Support accounts receivables to address past due payment issues for assigned customer base
• Process warranty returns and ensures timely processing to support customer requirements
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
• Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
• Ensure applicable export compliance requirements are adhered to
• Accurately manage internal databases or CRM tools as applicable
• Provide follow up and support to the Regional Sales Managers/business managers/customer account managers

Benefits

• Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED