Admin - Technical Customer Service

The AZEK Company • Wilmington, OH

3h • Onsite

About The Position

This role is responsible for managing warranty claims, ensuring data accuracy, and supporting Warranty Specialists. The position involves inputting and auditing claims, communicating with consumers, and maintaining claim files. The ideal candidate will be detail-oriented, self-motivated, and able to work effectively in a fast-paced environment.

Requirements

• High School Graduate or General Education Degree (GED): Required
• Precise and articulate written and oral communication
• Ability to speak clearly and persuasively in positive or negative situations
• Must be self-directed and motivated
• Able to multi-task in fast-paced, 24/7 manufacturing environment

Nice To Haves

• Advanced education and/or related certification(s)
• Up to three years in a similar position
• Knowledge of ERP system (i.e. JD Edwards)
• Typing skills (30 wpm)

Responsibilities

• Inputs claims into database as required, audits claims submitted on-line for completeness and accuracy of data.
• Corresponds directly with consumers as needed to gather additional required data for processing.
• Reviews incoming complaints for duplicates.
• Assesses product and mode of complaint for proper reason coding within database.
• Assigns claims to Warranty Specialists based on regional responsibilities or in a manner to balance volume or needs of the business.
• Creates and maintains warranty claim packets and files, including historical archives.
• Prepares and sends retail/homeowner documentation, including completing check requests, preparing letters and updating database to reflect complaint status and closures.
• Maintains data integrity in claims database, including claims status, address book maintenance and auditing data.
• Monitors files awaiting warranty information.
• Reviews and monitors open claims report.
• Closes inactive claim files.
• Files completed claims and maintains file archives.
• Provides continuous updates to Warranty Specialists on status of claims.
• Performs additional duties as needed and/or assigned by supervision/management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED