Warranty & Customer Service Admin
About The Position
This role involves ensuring warranty policies align with company standards and regulatory requirements. The position requires handling customer service inquiries via telephone and email, processing claims, and managing dealer address changes across various departments and systems. The individual will need to be aware of Key Performance Indicators (KPIs) and audit expectations. Additionally, the role involves reviewing extended warranties for compliance with state requirements, assisting distributors with questions about claims and coverage, and collaborating with IT to improve the Warranty Express system. Identifying potentially fraudulent dealer activity and performing other assigned tasks are also part of the responsibilities. The work is performed under close supervision, following established procedures and well-defined instructions.
Requirements
- Strong intellect and aptitude
- Ability to manage multiple and varied activities
- Good leadership and people skills
- Effective communication skills
- Ability to prioritize and effectively solve problems
- Ability to work in a cross functional capacity with internal and external teams
- Strong communication skills
- Strong working knowledge of MS Excel and Word
- General office equipment and admin experience – laptop, multi-line phone, copier, and document scanning
Responsibilities
- Ensure warranty policies align with company standards and regulatory requirements
- Customer Service – Telephone – Email contact
- Review and process claims
- Adjust dealer address changes among various departments and system locations
- Be aware of KPIs and audit expectations
- Review extended warranties to ensure they comply with state requirements
- Assist distributor questions regarding pending or previously paid claims, contracts, and warranty coverage
- Work in cooperation with corporate IT resources to continue to improve Warranty Express functionality and reporting capability
- Identify potentially fraudulent activity among dealers
- Perform other tasks as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
