Warranty & Customer Service Admin
HTS Engineering Ltd.•San Antonio, TX
•Onsite
About The Position
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
Requirements
- Strong intellect and aptitude desired, along with ability to manage multiple and varied activities
- Good leadership and people skills, effective communication skills and an ability to prioritize and effectively solve problems
- Must have the ability to work in a cross functional capacity with internal and external teams
- Strong communication skills
- Strong working knowledge of MS Excel and Word.
- General office equipment and admin experience – laptop, multi-line phone, copier, and document scanning
Responsibilities
- Ensure warranty policies align with company standards and regulatory requirements
- Customer Service – Telephone – Email contact
- Review and process claims
- Adjust dealer address changes among various departments and system locations
- Be aware of KPIs and audit expectations
- Review extended warranties to ensure they comply with state requirements
- Assist distributor questions regarding pending or previously paid claims, contracts, and warranty coverage
- Work in cooperation with corporate IT resources to continue to improve Warranty Express functionality and reporting capability
- Identify potentially fraudulent activity among dealers
- Perform other tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
