Customer Service Representative - Warranty

HTS • Dallas, TX

1d

About The Position

This role involves compiling and distributing reports to direct management, monitoring performance levels of field service repair organizations, and providing operational support. The representative will also support internal partners like Sales, Parts, and Product Management in resolving complex issues and opportunities. Additionally, they will approve the referral of unresolved grievances to designated departments and perform other duties as assigned.

Requirements

• Verbal and written communication skills
• Attention to detail
• Customer service skills
• Interpersonal skills
• Strong ability to work independently and manage one’s time
• Strong ability to accurately document and record customer/client information
• Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, ERP systems and SAP
• Strong analytical and problem-solving skills
• Ability to adapt to under change management environment
• High school diploma or equivalent
• 8+ years’ experience in customer service, repair services operational support or warranty claims

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Compile and distribute reporting direct management assigned established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems.
• Monitor and communicate performance levels and provided operational support for assigned field service repair organizations.
• Support internal partners including but not limited to Sales, Parts, and Product Management in resolving or advising on complex issues and opportunities.
• Approve the referral of unresolved grievances to designated departments for further investigation.
• Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job.

What This Job Offers

• Career Level: Senior
• Education Level: High school or GED