Customer Service Representative - Admin

Affordable Homes of South Texas Inc • McAllen, TX

2d • $0 - $13 • Onsite

About The Position

To deliver high-quality customer service to all who come into or telephone Affordable Homes of South Texas, Inc. efficiently and expeditiously and in accordance with established policies and procedures. To accept, post, and reconcile loan payments received and to provide clerical support.

Requirements

• High school diploma, GED, or equivalent from an accredited institution.
• 2 or more years of experience in customer service and clerical management duties.
• Bilingual in English and Spanish, with strong written and verbal communication.
• Experience with Microsoft Word, Excel, and Outlook.

Nice To Haves

• 2 or more years of successful course studies from an accredited university or college.
• Experience with FICS Mortgage Software.
• Excellent interpersonal skills necessary to positively represent the agency and to interact professionally with all employees, customers, and outside entities.
• Ability to work with customers and staff with diverse backgrounds.

Responsibilities

• Deliver high-quality customer service to all individuals who come into or telephone AHSTI.
• Provide general information to customers regarding AHSTI’s programs.
• Receive and post loan payments on computer and reconcile the cash drawer at the end of the day.
• Sort and distribute incoming mail.
• Provide administrative support as needed.
• Maintain inventory and adequate stock of all supplies including but not limited to general office supplies, copy and printer paper, appointment cards, etc.
• Assist in mailing monthly statements.
• Route incoming faxes to appropriate staff.
• Prepares deposits as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED