Admin - Technical Customer Service
Search here for Career opportunities with The AZEK Company•Wilmington, OH
•Onsite
About The Position
This role involves technical customer service and administrative tasks related to warranty claims. The primary responsibilities include inputting and auditing claims, corresponding with consumers for additional data, assessing complaints, assigning claims to specialists, and maintaining claim files and databases. The position requires attention to detail, strong communication skills, and the ability to multitask in a fast-paced environment.
Requirements
- High School Graduate or General Education Degree (GED): Required
- Computer skills to include: Microsoft Word, Excel, Access, and Outlook
- Precise and articulate written and oral communication
- Ability to speak clearly and persuasively in positive or negative situations
- Must be self-directed and motivated
- Able to multi-task in fast-paced, 24/7 manufacturing environment
Nice To Haves
- Advanced education and/or related certification(s), a plus.
- Knowledge of ERP system (i.e. JD Edwards), a plus
- Typing skills (30 wpm), a plus
Responsibilities
- Inputs claims into database as required, audits claims submitted on-line for completeness and accuracy of data.
- Corresponds directly with consumers as needed to gather additional required data for processing.
- Reviews incoming complaints for duplicates.
- Assesses product and mode of complaint for proper reason coding within database.
- Assigns claims to Warranty Specialists based on regional responsibilities or in a manner to balance volume or needs of the business.
- Creates and maintains warranty claim packets and files, including historical archives.
- Prepares and sends retail/homeowner documentation, including completing check requests, preparing letters and updating database to reflect complaint status and closures.
- Maintain data integrity in claims database, including claims status, address book maintenance and auditing data.
- Monitors files awaiting warranty information.
- Reviews and monitors open claims report.
- Closes inactive claim files.
- Files completed claims and maintains file archives.
- Provides continuous updates to Warranty Specialists on status of claims.
- Performs additional duties as needed and/or assigned by supervision/management.
Benefits
- Pay Rate: $19-$21 an hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
